Our raw hair comes directly from the temples in India! The temple has regulations so please allow a little patience for quality hair!
DOMESTIC US & INTERNATIONAL DELIVERY
Processing time 7-15 business days
United States Standard Shipping: 1-5 Business Days
International Orders: DHL Express Worldwide Or UPS 1-5 Business Days
Most of the time Dreamy Tress is able to get out the orders much sooner. However, we cannot expedited order processing.
Once you place your order you will be notified with a confirmation email once your order has been dispatched including a tracking # that will include the estimated delivery date.
Once payment is complete, the order cannot be canceled, modified, or exchanged
Please, ensure all Information provided during your checkout process Including your name, shipping address, phone number, email & the desired items and quality is correct before submitting your order as all sales are FINIAL non-refundable.
We are not responsible for incorrect addresses. Orders cannot be modified or canceled once placed, and payment is complete,
If you realize that you entered your shipping address incorrectly, please contact us AS SOON AS POSSIBLE. If your order was placed on the weekend, please call first thing Monday morning. We will do our best to fulfill your request and change the address. If we are unable to, we do not take responsibility for the incorrect information.
Once your order has been shipped and the tracking number has been provided, any delays are the carrier's responsibility. (Dreamy Tress) are not liable for any delays from the courier.
We highly recommended that you do not make any salon appointments or place any deposits down until your parcel is received. Dreamy Tress will not be responsible for any hair appointment cancellations. Please accordingly plan when placing your order, as all sales are final.
We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as business days and should be considered when calculating shipping times.
INTERNATIONAL CUSTOMS AND DUTY TAXES
Although there aren’t usually any taxes charged, Your purchase will arrive (Delivery Duty Unpaid)
Refused orders will not be refunded!
- Items shipped outside of the United States may be subject to import duties, taxes, and charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Dreamy Tress.
- Dreamy Tress will not be responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from the courier to the local carrier in your country, or air and group transportation strikes or delays once the package has exited the United States.
- Please check with your country’s customs office to determine what these additional costs will be before placing your order.
If your tracking information states that your package was delivered and you have not received it, you must contact the postal carrier service. Dreamy Tress is not held liable for packages that state DELIVERED.
Thank you for Choosing Dreamy Tress!